Press release

Aaron Manor Nursing and Rehabilitation Center  Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Chester,  CT, February 26,  2019 – Aaron Manor and Nursing Rehabilitation Center a Chester, Connecticut – based provider of senior healthcare services and short- term rehab, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award^TM. Qualifying for the award in the category Professional Therapy  for Rehabilitation Services. Aaron Manor and Nursing Rehabilitation displays a continued dedication to providing Best in Class senior healthcare services.

Deborah Bradley of Aaron Manor Nursing and Rehabilitation Center describes receiving the award as an honor, stating that it is very satisfying to know that our community thinks so highly of our Rehabilitation Services.

Throughout its 69-year history of serving the community, Aaron Manor Nursing & Rehabilitation Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Aaron Manors  customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Aaron Manor Nursing & Rehabilitation  in specific categories.

Every month, Aaron Manor & Nursing Rehabilitation Center  has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award^™, Aaron Manor & Rehabilitation Center  has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Aaron Manor

Aaron Manor is family-owned and operated by Ryders Health Management. We provide the professional guidance needed and a sensitive caring approach to an often-difficult process.  We provide both long-term care, short- term care and outpatient rehabilitation .